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WEBINAR RECORDING

THE CORE ISN'T THE EXPERIENCE

Why your core can’t be your experience layer, and what leaders are doing instead.

Financial institutions don’t lose member trust because their core can’t process transactions. They lose it when experiences across channels feel disconnected, slow, and inconsistent.
Join a live panel with leaders from Solutions Metrix, Creatio, and a Everwise Credit Union as we break down what it really means to treat the core as a system of record, not the system of experience.

In collaboration with

Financial Institutions
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Campaign Examples
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Campaign Types Covered
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Real-World Deployments
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WATCH NOW

Full Webinar Recording

Watch our consultants walk through live Creatio campaign configurations across six banks and credit unions — including architecture decisions, integration details, and lessons learned.

About This Webinar

What You'll Learn from This Session

This webinar provides a comprehensive catalogue of marketing campaigns deployed in Creatio for real bank and credit union clients. Our consultants walk through the strategy, configuration, and outcomes for each implementation.

Whether you're evaluating Creatio for your institution or looking to expand your existing setup, this session offers a practical blueprint grounded in production deployments.

  • How to build multi-step drip email journeys for acquisition and onboarding
  • Trigger-based campaigns for birthday, eStatement, and loan application events
  • Integrating Creatio with Pulsate (mobile), Candescent, Encompass, and HubSpot
  • Unsubscribe and communication preference centre configuration
  • Segmentation strategies for HELOC, credit card, mortgage, and auto campaigns
  • Migrating HubSpot campaigns and building a reusable Credit Union package

Campaigns Covered

Institutions & Campaign Highlights

Each card below represents a campaign topic covered in the webinar, drawn from real-world Creatio deployments across the financial services industry.

Topic 1

Acquisition & Onboarding Journeys

Home equity and credit card acquisition email journeys, plus multi-step indirect and checking account onboarding drip campaigns segmented by member geography.

Drip Journey Onboarding Acquisition

Topic 2

Staggered Campaigns & Preference Centre

3-month staggered credit card campaigns with multi-criteria segmentation, event promotion with conditional logic, landing pages with member redirects, and a custom unsubscribe web-service for multi-entity opt-in/opt-out management.

Email Campaign Subscription Mgmt Landing Page

Topic 3

Mobile & Omnichannel Integration

Trigger-based onboarding, birthday, and eStatement campaigns — plus integrations with a promotion suite and mobile banking platform, with nightly analytics dashboards.

Deployed Mobile Banking Omnichannel

Topic 4

Mortgage, Auto & CRM Migration

A full drip campaign library covering escrow, insurance, mortgage payment, tax bills, auto title, HELOC, and credit card journeys — including migration of existing campaigns from a third-party CRM into Creatio.

CRM Migration Drip Journey HELOC

Topic 5

Loan-Triggered & Refinancing Campaigns

Campaigns triggered by loan application status, interest-rate-based refinancing eligibility, holiday promotions, mobile app adoption, and key customer dates — powered by third-party loan origination system integrations.

Trigger-Based Refinancing LOS Integration

Topic 6

Nurture Flows & Automated Onboarding

Nurture flow and bulk email configuration, FTP-based daily CSV onboarding automation for Day 1 welcome communications, and pre-built audience segmentation frameworks.

Nurture Flow Bulk Email FTP Automation
FREE WEBINAR

Charting the Course: Digital Transformation Strategies for Credit Unions in a Data-Driven World

Tuesday, June 18 1:00 pm – 2:00 pm (EST)
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